Last updated 18 August 2026. Written in plain language on purpose.
Complaints are reviewed by a person, not a script.
We acknowledge every complaint within two working days and aim to resolve it within ten. If we cannot resolve it in that time we will tell you why and give you a date.
If we cannot resolve it within ten business days you can escalate to the financial regulator in your country, and we will help you file it, including sending you our full file on the matter.
Email hello@ubuntufin.com with your account number and what went wrong, or raise it from the in-app chat where the full history is already attached.
Questions about this document? Email hello@ubuntufin.com or use the contact form.